The Intelligent Mail Toolkit
The best solution in the industry to arm you with the information and tools needed to help solve and prevent Seamless Acceptance issues.
What is an Undocumented Mail Piece?
An Undocumented Error is logged when a barcode gathered during sampling (with FS-IMD scanners) or MPE scan could not be linked to any eDoc submitted within the last 45 days. The MID, STID, and Serial Number contained in the IMb are compared to the eDoc to determine if a piece is undocumented. If no match is found, the system continues to attempt to reassociate both sampling scans and MPE scans for 3 days after the scan was received. Undocumented pieces are reported on the Mailer Scorecard after this 3-day re-association has expired.
There are many reasons that might cause the USPS to determine that a piece of mail is undocumented, including:
- Mismatched IMb sequence numbers – the IMb on the mailpieces do not match the IMbs in the eDoc data – the cause is usually a presort that was reprocessed
- No matching eDocs for reprints that occur as a result of spoilage replacements.
- Using Postage Statement Wizard for uniquely barcoded pieces, without entering ranges.
- Postage payment failures, such as a PostalOne! Mail.dat upload failure.
- Late scans — scans that arrive 14 days after the mail date — these errors can be challenged successfully.
- Unauthorized use of your CRID or MID in eDocs.
Our Undocumented Mail Piece Incident Management Toolkit helps track, investigate, document, and prevent these problems from happening again. We provide guidance and tips to keep track of your USPS assessments, including how to take corrective action.