The Intelligent Mail Toolkit is designed to help organize the efforts of the Mail Service Provider by:
An Undocumented Error is logged when a barcode gathered during sampling (with FS-IMD scanners) or MPE scan could not be linked to any eDoc submitted within the last 45 days. The MID, STID, and Serial Number contained in the IMb are compared to the eDoc to determine if a piece is undocumented. If no match is found, the system continues to attempt to reassociate both sampling scans and MPE scans for 3 days after the scan was received. Undocumented pieces are reported on the Mailer Scorecard after this 3-day re-association has expired.
There are many reasons that might cause the USPS to determine that a piece of mail is undocumented, including:
Our Undocumented Mail Piece Incident Management Toolkit helps track, investigate, document, and prevent these problems from happening again. We provide guidance and tips to keep track of your USPS assessments, including how to take corrective action.
Send us an email at email@example.com or call 800-524-0380 for assistance.